If your business deals with customers calls on daily bases, Awal Telecom offering Call Centre as a Service (CCaaS).
The service will enable the enterprises to handle their daily customers calls (enquiries, complains or orders) in easy way, with low operation costs and no need for place and infrastructure.
Awal will offer (Infrastructure, Technology, Agents and Connectivity), that makes the client have End-to-End and 24/7 call centre service.
The service will include :
daily, weekly, yearly reporting about your call center KPI’s.
keep in touch with your agent performance using the performance reporting.